FBS - 1st Quarterly Assessment - Module 1

How many rings should you answer the telephone?

• 2-3 rings

• 3-4 rings

• 4-5 rings

• 5-6 rings

It is used by the restaurant as link in the outside world.

• radio

• television

• telephone

• reservation form

If you put a person on hold, how many seconds before checking back with them? It is about ______ .

• 45 seconds

• 50 seconds

• 55 seconds

• 60 seconds

It is an arrangement made in advance to secure table available at the restaurant.

• Accommodation

• Table Reservation

• Room Reservation

• Walk-in Guest

What do you call a person without a reservation by exchanging digital messages from an author to one or more recipients?

• Waiter

• Email

• Internet

• Telephone

It is a telephone transmission of scanned printed material, normally to a telephone number connected to a printer or output device.

• Fax

• Email

• Internet

• Telephpne

It occurs when more than one reservation for the same table is accepted.

• Cover

• Ambiance

• Reservation

• Double Book

It refers to a guest who made a reservation and neither uses nor cancels it.

• Pax

• Guest

• Manager

• No Show

It is a type of reservation system with a person designated to answer the phone, record the details of the reservation , and customer's credit card information.

• Service

• Manual Reservation

• Online Reservation System

• Point of Sale System

It is a form used during the reservation, whether a phone call or walk-in

• Order Slip

• Reservation Form

• Room Service Form

• Banquet Service Form