The Mobile Solution

When is an appropriate time to pitch mobile?

• After a good connect piece

• At the beginning of a call

• Whenever you feel comfortable

• Near the end to wrap up the call

What information can you find in Competitive Edge?

• Price plans for our competitors

• Different offers in different areas

• Smaller companies plans and offers

• Price comparisons between us and them

What else can you find in Zendesk?

• A cheese sandwich

• Directions on how to set up a phone

• Competitive Edge info

• Links to Agent OS

Please give an example of an open ended question about mobile use.

Where can you find mobile coverage maps?

• Co-Pilot

• Online

• At the store

• In your email

Trading in a phone does what for our customer?

• Gives their phone more storage

• Allows for better monthly pricing on the plans

• They don't need internet if they trade in their old device.

• Gives them money off their device payment

DO or DO NOT tell the customer they have received an ILC

A customer can port their number over at any time.

• True

• False

You can use ANY phone on Spectrum.

• True

• False

What carriers do we offer contract buyouts to?

• AT&T

• Verizon

• T-Mobile

• None