The Mobile Solution

The Mobile Solution

Professional Development

15 Qs

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The Mobile Solution

The Mobile Solution

Assessment

Quiz

Specialty

Professional Development

Medium

Created by

Gabriel Delgado

Used 3+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When is an appropriate time to pitch mobile?

After a good connect piece

At the beginning of a call

Whenever you feel comfortable

Near the end to wrap up the call

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What information can you find in Competitive Edge?

Price plans for our competitors

Different offers in different areas

Smaller companies plans and offers

Price comparisons between us and them

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What else can you find in Zendesk?

A cheese sandwich

Directions on how to set up a phone

Competitive Edge info

Links to Agent OS

4.

OPEN ENDED QUESTION

1 min • 1 pt

Please give an example of an open ended question about mobile use.

Evaluate responses using AI:

OFF

5.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Where can you find mobile coverage maps?

Co-Pilot

Online

At the store

In your email

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Trading in a phone does what for our customer?

Gives their phone more storage

Allows for better monthly pricing on the plans

They don't need internet if they trade in their old device.

Gives them money off their device payment

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

DO or DO NOT tell the customer they have received an ILC

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