Alexa Ramirez- Chapter 7:Housekeeping

Which is the largest department in a hotel?

• Housekeeping

• Engineering

• Houseperson

• The Front Office

What is the job of an inspector?

What are amenities?

• services or items offered to guests or placed in guest rooms for convenience and comfort at no extra cost

• Staff who clean hallways, receive deliveries, and restock closets

• the desired outcome after a specific task has been completed

The size of a hotel affects the responsibilities of different positions?

• True

• False

Which of the following is NOT a role of the executive housekeeper?

• Ensuring staff safety

• Labor management

• Providing guest service recovery

• Collaborating with the front office

Which of the following is a NON-recyclable item?

• Towels

• Soaps

• Water bottles

• Glass

In your own words what is a productivity standard? (keep it simple)

When tracking inventory what is a good question to ask?

Which of the following are green practices?

• Limiting light bulbs on in a room

• Cleaning in green clothes

• Usage of non-toxic cleaning products

• Reusing small soap bottles

__________ has the largest payroll in a hotel.