2.04 BM - Onboarding & New Employee Orientation

Training can be defined as ________

• Organizational activities which aims to improve employee's current performance.

• Activities designed to decrease employee's motivation.

• Activities designed to help individual employee's grow.

• Organizational activities which aims to decrease the hotel's revenue.

Which employees need training?

• Employees who received good compliments from guests.

• New employees, individuals who are transferred and promoted.

• Employees who perform their job satisfactorily.

• Employees who perform up selling.

What is the benefit of training program?

• Training decreases employees' satisfaction.

• Training increases employees' productivity.

• Training decreases employees' motivation.

• Training increases employees' poor work-life balance.

What are the goals of training program?

• Training program is designed either to change attitudes and ignore employees' skills and knowledge.

• Training program is designed either to ignore employee attitudes, ignore skills and impart knowledge.

• Training program is designed either to maintain the employee attitudes, develop skills and maintain the current knowledge.

• Training program is designed either to change attitudes, develop skills or impart knowledge.

The first step in organizing a training program is

• Set learning objectives

• Identify training needs

• Design the program

• Evaluate the program

The following are benefits of training EXCEPT

• Increases employee's productivity

• Keep employees knowledge and skills up-to-date

• Help attract and retain talented employees

• Decreases employees' job satisfaction

The following statements are TRUE about training EXCEPT

• Training are needed when hiring new employees

• Training is needed for newly promoted employees

• Training is needed when the law requires it

• Training can be used as a disciplinary action tool

The formal process of familiarizing new employees with the organization, their jobs, and their work units is called as ________.

• orientation

• onboarding

• cross-training

• team training

A training methods that give a chance for the trainee to act like a real worker in the created environment is called as _____.

• coaching

• role-playing

• behavior modelling

• blended learning

A method by which employees are given hands-on methods experience with instructions from their supervisor is called ___________.

• Orientation

• Onboarding

• On-the-Job Training (OJT)

• Simulation