OFFICE ADMINISTRATION 1

Employees in a large organisation are MOST likely to have

• very close supervision

• limited career prospects

• a high degree of specialization

• direct contact with management

The term 'span of control' refers to the

• manager's influence, right or power to perform a particular task

• system of grading management and subordinates on different levels

• lines of communication between the manage and his/her subordinates

• maximum number of subordinates the manager can supervise efficiently

The systematic control of records from their creation to final disposal is called:

• records life cycle

• indexing

• microfilm

• document preparation

A record retention schedule specifies:

• the time of collection of dead files

• the period of time for which a record should be kept before destruction

• the time for retrieval of active files

• the period of time

Which of the following should be included on a memo?

• salutation

• telephone number

• date of communication

• complimentary close

Which of the following pieces of information would you expect to hear on an answering machine?

• firm's name

• time

• date

• receptionist's name

The type of organizational structure most suited for creating project teams is the ;

• line

• matrix

• line and staff

• functional

The chain of command within an organization can be shown on a /an;

• organization chart

• matrix

• line graph

• office layout

Employees in a large organisation are MOST likely to have

• very close supervision

• limited career prospects

• a high degree of specialization

• direct contact with management

An application for the position of despatch clerk was addressed to a company. To whom should the mail clerk forward this application ?

• Shipping supervisor

• Marketing manager

• Administration officer

• Human resource manager