HAVE A HEART - EMPATHY

If you are able to identify with the thoughts, feelings, values, attitudes, and/or actions of another person, you are said to possess the trait of:

• Empathy.

• Integrity.

• Enthusiasm.

• Assertiveness.

Ezra feels sorry for a coworker who was fired, but he doesn’t understand how they feel. What trait is Liam showing?

• Empathy

• Tact

• Sympathy

• Codependence

Showing empathy for others is behavior that

• Is hard to learn.

• Can be learned.

• Must be taught.

• Has few benefits.

One way in which you can show empathy is by

• Offering critical advice.

• Limiting contact with others.

• Asking few questions.

• Listening carefully.

Omahr listened to his friend Kennedy's description of a problem Kennedy recently had at work and said, “It’s easy to see why you are so upset.” What empathetic trait does Omahr have?

• Honesty

• Sharing

• Understanding

• Open-mindedness

A good imagination is helpful in developing empathy because it enables you to understand

• How other people feel.

• What actions you would take.

• How a situation will end.

• What actions others should take.

In order to show empathy, you need to treat other people’s feelings with

• Indifference.

• Wariness.

• Sensitivity.

• Formality.

One way to show empathy toward another person is to

• Be frank at all times.

• Keep your distance.

• Resist involvement.

• Share your own experiences.

Empathy and tact go hand in hand because people with empathy are

• Good listeners.

• Very responsive to other people.

• Concerned about others’ feelings.

• Often prejudiced.

One of the ways that empathy benefits a business’s employees directly is by helping them

• Get along with their coworkers.

• Plan effectively for the future.

• Focus on people’s differences.

• Move quickly up the career ladder.