Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

• benefits

• displays

• treatments

• touchables

Which of the following phrases describes the ambiance component of comforts?

• slow, peaceful music

• soft, relaxing lighting

• using aromatherapy scents

• offering up-to-date magazines

Treating your client like an important, valued individual is known as:

• cooperation

• staff synergy

• shared accountability

• personalized approach

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

• remain positive

• ensure client comfort

• give guest your undivided attention

• not checking on previous treatment information

Which of the following elements could cause staff synergy to go awry?

• mutual respect

• high staff turnover

• respectful atmosphere

• effective communication

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

• treatment

• prebooking

• consistency

Which of the following concepts creates a harmonious and predictable environment?

• synergy

• ambiance

• music and sounds

• personalized approach

When team members have each other’s backs, it is an example of a:

• learning culture

• competitive edge

• clear, shared vision

• positive, cooperative atmosphere

Which of the following is NOT a necessary element for ensuring staff synergy?

• learning culture

• lack of procedures

• clear, shared vision

• open and clear communication

Which of the following terms refers to all money owed?

• assets

• liabilities

• net worth

• financial status