MSGP DSE L - 1

Which of the following is not a barrier to Effective Communication ?

• Technical Words
• Wrong choice of words
• Proper Attention
• Difficult Accent

Why does a customer have objections?

• To get more information
• To get clarity
• To reassure themselves
• All of the above

Maruti Suzuki's 'True Value' is mode of buying_________.

• Used Spare parts
• Used Tyres
• New Spare parts
• Used Cars

Order booking form is used in which Step of Sales Process?

• Clarifying Objections & Negotiating
• Secure Payment
• Effective Deal Closure
• Systematic Follow Up

What are the ways to Communicate Effectively ?

• Display Confidence and Seriousness
• Being nervous
• Rapid speaking
• Speak unnecessarily

With respect to Maruti Suzuki brand, what does MASS stands for?

• Maruti Amazing Service Station
• Maruti Authorized Service Station
• Maruti Suzuki Automotive Service Stop
• Maruti Automobile Selling Service

With respect to CI norms, what does CI stands for?

• Corporate Identity
• Cooperative Institution
• Customer Interest
• Customer Identification

A rack area in spare parts shop, where all the fast-moving parts are kept is called as__________.

• Special Zone
• Golden Zone
• Parts Zone
• Service parts Block

Arrange the Domestic Distribution Network in correct sequence Arrange the Domestic Distribution Network in correct sequence <br />A - Retail Outlet <br />B - Maruti Suzuki India Limited <br />C - Distributor Warehouse <br />D - IW<br />

• A-B-C-D
• B-C-A-D
• D-C-B-A
• A-D-B-C

You are responsible for passing on the information of demand from customer to MSGP?

• true
• false