Chapter 1 and 2 Business English

What are 3 of the skills gap that prevent people from obtaining a job?

• speech, hearing and comprehension

• communication, interpersonal and writing

• texting, emailing, faxing

• texting, communication, writing

What do employers want?

• Professionalism

• All your time

• None of your time

• Patience

How does your education determine your pay?

• More education, less pay

• Less education, more pay

• More education, more pay

• Education level does not mater

Which one is not a are barrier to effective listening

• Physical barriers

• Language problems

• Psychological barriers

• Being deaf

Includes all unwritten and unspoken messages, whether intended or not.

How we structure and use our __________ tells observers about our personalities and attitude.

It is say that these have a window to the soul.

• ears

• mouth

• eyes

• nose

What are 3 ways of mastering nonverbal communication?

• establish and maintain eye contact.

• give kisses

• use posture to show interest.

• probe for more information

What is culture?

• the complex system of values , traits, morals and customs shared in a society.

• the way we talk

• how we brush our teeth

• the way we smell

_______________ is an attitude of independence and freedom from control.