Chapter 1 and 2 Business English

What are 3 of the skills gap that prevent people from obtaining a job?

• speech, hearing and comprehension

• communication, interpersonal and writing

• texting, emailing, faxing

• texting, communication, writing

What do employers want?

• Professionalism

• All your time

• None of your time

• Patience

How does your education determine your pay?

• More education, less pay

• Less education, more pay

• More education, more pay

• Education level does not mater

Which one is not a are barrier to effective listening

• Physical barriers

• Language problems

• Psychological barriers

• Being deaf

Includes all unwritten and unspoken messages, whether intended or not.

(a)  

How we structure and use our (a)   tells observers about our personalities and attitude.

It is say that these have a window to the soul.

• ears

• mouth

• eyes

• nose

What are 3 ways of mastering nonverbal communication?

• establish and maintain eye contact.

• give kisses

• use posture to show interest.

• probe for more information

What is culture?

• the complex system of values , traits, morals and customs shared in a society.

• the way we talk

• how we brush our teeth

• the way we smell

(a)   is an attitude of independence and freedom from control.