Refreshment NOS Dealer
Quiz
•
Other
•
Professional Development
•
Hard
PSJ RAYA
Used 12+ times
FREE Resource
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20 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
1. kartu nama diserahkan pada saat?
a) Security menyambut konsumen
b) Delivery man mengantarkan unit ke rumah konsumen
c) Sales Counter Menjelaskan AHASS
d) Greeter menyambut konsumen
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
2. Review terhadap hasil follow up sales force dilakukan minimal?
a) 5 hari sekali
b) 7 hari sekali
c) 14 hari sekali
d) 30 hari sekali
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
3. Siapakah yang membuat list konsumen Job Return?
a) Kepala Bengkel
b) Kepala Mekanik
c) Front desk
d) Admin CRM H23
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
4. Siapakah yang mencatat data konsumen ke form booking service?
a) Admin CRM H23
b) Front desk
c) Service Advisor
d) PIC CRM
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
5. Siapakah yang bertugas membacakan/mengingatkan “konten PDSA (isi 5P)” ke konsumen?
a) Kasir
b) Service Advisor
c) Greeter
d) Security
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
6. Proses yang dapat membuat hasil audit menjadi bronze apabila tidak dilakukan adalah?
a) Mengingatkan cari aman dalam berkendara (Sales Counter)
b) Melakukan Validasi Data (Admin CRM H1)
c) Menjelaskan KPB (Delivery man)
d) Mencetak bukti pembayaran (kasir)
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
7. Siapakah yang bertanggung jawab untuk memastikan seluruh field terisi pada form SA?
a) Kepala bengkel
b) Kepala Mekanik
c) Service advisor
d) Front desk
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