unit 18
Quiz
•
Professional Development
•
11th Grade
•
Practice Problem
•
Hard
Ayan Abdi
Used 2+ times
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33 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Reception and Accommodation services are more important than other services in the hotel. Which answer is the most important reason for this?
Fulfils the contract between the hotel and the guest
The first point of contact with the guest.
The last point of contact with the guest.
The guest uses these services the most often
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which of these reports in NOT given to Reception and Accommodation every morning?
In-house Report
Departures Report
Arrivals Report
Black List Report
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which is a specific responsibility of the Front Office in providing Reception services in the Occupancy stage?
Constructive communication with guests to find a solution to problems
To check that all transactions are entered incorrectly unto a guest’s folio
Explain room and house facilities and services to guests
All of the above
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which one of these is NOT the responsibility of Reception at Arrivals Stage?
Registration process
Issue of key or electronic swipe card
Taking payment of the Room charge
Explain room and house facilities and services to guests
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the importance of reports showing the percentage of no shows?
Identify no shows
To overbook rooms to decrease the occupancy rate
Allows the hotel to overbook rooms to stop rooms being unoccupied due to no shows.
Enables the hotel to contact guests on the waiting list immediately a guest does not arrive at their expected arrival time.
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Enables the hotel to contact guests on the waiting list immediately a guest does not arrive at their expected arrival time.What is the best way to refuse a room to a person who is on the black list of hotels?
Refuse to sell a room and not give a reason
Explain to the person that they are on a black list
Refuse to sell a room by saying that the hotel is full
Do not follow the standard operating policy on Black-list guests
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which is a key to establish good guest relations
Unprofessional attitude
Non-communicative
Courteous
Dishonesty
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