Knowledge Article Quiz

Knowledge Article Quiz

11 Qs

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Knowledge Article Quiz

Knowledge Article Quiz

Assessment

Quiz

Hard

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11 questions

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1.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Before (cold) transferring the caller you must say,

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tool should you check if the has claim/eligibility system of Alliance?

TPA List Facets

TPA Alerts

Ptrack

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tool should you check if the has claim/eligibility system of Payer?

TPA List Facets/Ptrack

TPA List

S.A.L.T.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

INN provider -- Nash Orthopedic Center called to get PT benefit done at the doctor's office, is MNR required after the 5th visit?

YES

NO

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the passing rate for Balanced Quality?

95%

96%

97%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the passing rate for NPS (Net Promoter Score)?

42.6

46.2

46

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the threshold for ATR?

5%

4%

3%

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