Walmart Day 3 - 2023 july

Where can you find policies and procedures?

• VCC

• Interceptas

• CCA

• KB - Knowledge Base

T/F. All orders from Walmart.com must be delivered at home addresses?

• False

• True

When do we charge orders placed with debid/credit card?

• We never charge the order, the bank is in charge.

• When the order is delivered.

• At the moment that the order is shipped.

• When the order is in transit.

How can a customer attempt to cancel a Walmart order that is still processing? (Multiple Option)

• Can contact customer care and request the cancellation or can log in to the Walmart account and request the cancellation.

• Can log in to CCA and request the cancellation.

• They cannot request the cancellation anymore.

T/F. Can you guarantee that an order will be canceled if the cancellation request was placed?

• True

• False

What actions can be performed on CCA? (Multiple Choice)

• Adjustments

• Replacements

• Chats

• Refunds

What will happen with the money if an order placed with a credit card is canceled?

• I don't know.

• The authorization hold will be released in up to 10 business days.

• Refund will be processed within 7-10 business days.

• The authorization hold will be removed within 5 business days.

Which of the following, are Walmart’s Contact Principles?

• Make the Customer Happy Make Customer’s the Priority Own all Issues Appreciate the Customer

• Be Happy Own It Reduce the Effort Resolve It

• Be Passionate Be Kind Share Optimism Resolve Every Issue

Which of the following is not an acceptable form of payment?

• Credit/Debit card

• Affirm.

• PayPal.

• Cash

• Gift Cards

T/F. We can always create an account for a customer.

• True

• False