IGCSE Business Studies Section 2

Sending messages between people working for the same organisation.

• Internal communication

• External communication

• Medium of communication

• Communication

Restrictions that prevent a message from being sent/received/understood effectively.

• Communication barriers

• Internal communication

• One-way communication

• Transmitter

___________ is the transferring of a message from the sender to the receiver, who understands the message.

• Internal communication

• External communication

• Communication

• Medium of communication

_____________ is between the organisation and other organisations or individuals.

• Internal communication

• Medium of communication

• External communication

• Communication

The _____________ or sender of the message is the person starting off the process by sending the message.

• Transmitter

• Receiver

• Feedback

• Message

The _________________ is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication.

• Internal communication

• External communication

• Communication

• Medium of communication

_________ is the reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.

• Feedback

• Sender

• Receiver

• Message

__________ involves a message which does not call for or require a response.

• One-way communication

• Two-way communication

• Formal communication

• Informal communication

__________ is when the receiver gives a response to the message and there is a discussion about it.

• Informal communication

• Formal communication

• One-way communication

• Two-way communication

___________ is when information is sent and received casually using everyday language.

• Informal communication

• Formal communication

• Two-way communication

• One-way communication