
COE BI-WEEKLY
Quiz
•
Fun
•
Professional Development
•
Practice Problem
•
Medium
Sarah Muzaffa
Used 8+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
GOS: 90% calls answered within 10 secs
YES
NO
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Per piece weight range (100-300kg) requires an approval email from NCG.
YES
NO
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Upon cancellation of Whatsapp booking, CSA must notify SVC to update CS checkpoint & loop in the finance team then initiate a trace
YES
NO
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
All Account Drop-Off shipment is required to go through 100% Shipment Inspection by the retail outlet staff.
YES
NO
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The email address for eSecure is authorized by the Customer Account Administrator/Owner.
YES
NO
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The R&R programs including :
i: Compliment Shout Out
ii: Employee of the Month
iii: CX Asia Excellence Awards
YES
NO
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The smart incentive is measured based on performance set by management. What does SMART stand for?
S-SPECIFIC
M-MANAGEABLE
A-ACHIEVABLE
R-REALISTIC
T-TIME BOUND
YES
NO
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