_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

• A. Operations management

• B. Production management

• C. Developmental management

• D. Human resource management

_____ is the attempt to find and attract qualified job applicants in the external labor market.

• A. Labor forecasting

• B. Qualifying

• C. Recruitment

• D. Labor pool development

Which of the following statements about HR demand forecasting is true?

• A. HR demand forecasting is an internal labor supply forecast.

• B. HR demand forecasting uses census figures to calculate labor supply and demand for a particular industry.

• C. HR demand forecast only involves forecasting a specific business’s labor needs for some future time.

• D. HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.

_____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.

• A. Job imaging

• B. Recruitment branding

• C. Selective perception

• D. Employment affirmation

In employee selection, the initial screening consists of two stages. They are the:

• A. employment application form and the preliminary interview

• B. preliminary and final interviews

• C. initial advertisement and the preliminary interview

• D. employment application form and the job description

Which of the following statements about the employee selection process is true?

• A. General aptitude tests are seldom, if ever, used in job screening.

• B. Like recruitment, selection only considers those applicants in the external job pool.

• C. During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.

• D. The tool most widely used in making hiring decisions is the general aptitude test.

Which of the following is a type of off-the-job training?

• Benchmarking

• Job rotation

• Mentoring

• Programmed instruction

Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. What method of training is Langton’s employer using?

• A. simulation

• B. job rotation

• C. mentoring

• D. programmed instruction

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives. This feedback is called a _____ appraisal.

• A. controlled

• B. compensation

• C. projected

• D. performance

Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

• value analyses

• worker benchmarks

• performance appraisals

• none of the above