2nd TLE 7 Quiz#3 Lesson 3

Choose the letter of the correct answer.

1. This is the area where guests can have their room reservations confirmed.

• a. Luggage Room

• b. Reservation Area

• c. Telephone Operation Area

This is the area where registration forms are handed over guests to fill out.

• a. Registration Desk

• b. Lobby

• c. Bell Desk

This is an extended arm of the front desk where guests can get the attention of front office staff in case the reception staff members are not in sight.

• a. Guest Safety Locker

• b. Lobby

• c. Bell Desk

This is the place where reception staff can take or make calls for guests.

• a. Telephone Operation Area

• b. Concierge

• c. Business Center

This is the area where the guest can use equipment such as fax, telex, internet facility, or photocopier.

• a. Telephone Operation Area

• b. Concierge

• c. Business Center

This is an area where in house guests get to keep their valuables during their stay at the hotel.

• a. Guest safety locker

• b. Front Office Cashier’s Area

This area is situated near the front office where guests can temporarily leave their things or personal belongings.

• a. Bell Desk

• b. Luggage Room

This is the entrance hall area where the guests can settle all their bills during departure.

• a. Lobby

• b. Reservation Area

Are use to indicate part of the object has been removed.

• a. Break Lines

• b. Dimension Line

Are used for dimensioning and notes.

• a. Break Lines

• b. Dimension Line