IBC #1 Quiz

What does the term “bias” refer to in the context of professional communication?

• The use of formal language in written communication

• A personal inclination or prejudice that influences judgment

• Gathering information from multiple sources

• Writing persuasively and convincingly

What is the primary characteristic of a persuasive message in professional communication?

• Designed to influence beliefs or actions

• Conveys factual updates

• Provides instructions

• Entertains the audience

Which best defines an informative message in professional communication?

• Persuades action

• Shares opinions

• Provides factual information or updates

• Entertains

To better understand someone’s message, paraphrasing their statement is an effective strategy?

• False

• True

Which factor most affects tone and formality in communication?

• Personal writing style

• Audience and purpose

• Number of paragraphs

• Grammar rules

When is a formal tone most appropriate?

• Texting a friend

• Writing to a new client

• Messaging a group chat

• Commenting on social media

Why should professional messages be organized with an introduction, body, and conclusion?

• To resemble an essay

• To help readers follow ideas easily

• To increase length

• To sound academic

Engaging your audience means:

• Writing long paragraphs

• Using jokes or slang

• Making messages relevant and clear

• Using complex terms

Which statement best demonstrates cultural awareness?

• Using idioms and humor

• Writing in plain, respectful language

• Assuming shared preferences

• Ignoring feedback

Ethical communication is important because it:

• Builds trust and avoids misunderstandings

• Is only for management

• Saves time

• Allows exaggeration