IT Consulting 2 - Influencing clients

What is the main type of power of a consultant?

If you would like your consulting recommendations to get accepted, you ...

• First discuss pros and then cons

• First discuss cons and then pros

• It depends on the situation. Either options could work

Your client thinks: "I am doing this because you asked me to". How is this type of response to influence called?

• Compliance

• Identification

• Internalisation

• It has no name

Select the example(s) of unethical behaviour.

• Planning unnecessary activities in a consulting project

• Looking for financial profit in a consulting project

• Adopting the client’s perspective and their vision of the problem

• Putting the client’s interests first

Which one of the following statements is correct?
(BCD - Business Case Document)

• A BCD is prepared once, at the beginning of the project.

• A BCD is prepared at the beginning of the project and can be revised several times during the project.

• A BCD is prepared at the beginning of the project, but is revised at the end of the project.

• A BCD is prepared at the end of the project only.

What is the general recommendations for the "Analysis of costs and benefits" section of BCD?

• Costs are presented before benefits

• Benefits are presented before costs

• It doesn't matter

Which of the following are the general components of project feasibility?

• Technical feasibility

• Business feasibility

• Financial feasibility

• Legal feasibility

Which of the following are intangible benefits?

• Faster responses to customers

• Greater organisational flexibility

• Staff savings

• Better communications