VoIP

When in the VoIP queue, what should we always check in the DBI?

• Connection & Socket Connection

• Context & Device

• Freespace built-in & Freespace removable

• OS & Version

When a user complains about call dropping and the 'Connecting...' message, you should:

• Ask user to reboot

• Troubleshoot both WiFi and Data

• Ask user to reinstall

• Ask for logs and visual

How does the PIP feature work?

• iPhone: WhatsApp MUST be open in the foregound.

• KaiOS: The feature will work with WhatsApp backgrounded.

• Android: User needs OS 8.0+. The feature will work with WhatsApp in the background.

In group calls, what's the limit of participants?

• 5

• 4

• 8

• 10

On Android & iPhone, what happens en 'Low Data Usage' is enabled?

• Quality will improve with less data being used

• Call quiality will be affected but less data will be used

• User won't be able to make or receive calls

• You will be able to make calls into the distant future

Can you switch between voice call and video call?

• Yes, you can change from voice to video and vice versa

• No, you will need to hang up to change the call mode

• Yes, but only from voice to video.

• No, WhatsApp doesn't support voice or video calls

You can make video calls through WhatsApp Web (portal).

• TRUE

• FALSE

If a user in the VoIP queue is having trouble with calls on their Bluetooth device:

• Send: General VoIP > Troubleshoot > Troubleshoot Bluetooth Device

• Route to device

• Start BTS

• Send: General VoIP > About Bluethooth Devices

You can make group calls on WhatsApp Desktop.

• TRUE

• FALSE

The minimun android and iPhone OS requirements for VIDEO calling are:

• iOS 10+, Android OS 4.0.3+

• iOS 9+ & Android OS 5.0+

• iOS 10+ & Android OS 4.1+

• iOS 11+ & Android OS 9+