VoIP

VoIP

Professional Development

10 Qs

quiz-placeholder

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Assessment

Quiz

Fun

Professional Development

Practice Problem

Medium

Created by

Juan David Bayona

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When in the VoIP queue, what should we always check in the DBI?

Connection & Socket Connection

Context & Device

Freespace built-in & Freespace removable

OS & Version

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a user complains about call dropping and the 'Connecting...' message, you should:

Ask user to reboot

Troubleshoot both WiFi and Data

Ask user to reinstall

Ask for logs and visual

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How does the PIP feature work?

iPhone: WhatsApp MUST be open in the foregound.

KaiOS: The feature will work with WhatsApp backgrounded.

Android: User needs OS 8.0+. The feature will work with WhatsApp in the background.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In group calls, what's the limit of participants?

5

4

8

10

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On Android & iPhone, what happens en 'Low Data Usage' is enabled?

Quality will improve with less data being used

Call quiality will be affected but less data will be used

User won't be able to make or receive calls

You will be able to make calls into the distant future

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can you switch between voice call and video call?

Yes, you can change from voice to video and vice versa

No, you will need to hang up to change the call mode

Yes, but only from voice to video.

No, WhatsApp doesn't support voice or video calls

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can make video calls through WhatsApp Web (portal).

TRUE

FALSE

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