
Day 5 WCAP
Quiz
•
Fun
•
University
•
Practice Problem
•
Easy
Omar Sherif
Used 2+ times
FREE Resource
Enhance your content in a minute
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
CST has no internet, ADSL led and Matrix status are both up, your next action will be:
Escalate ticket to IU
Restart port
Handle as data down case
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Wrong card and port case will be escalated to:
SLS
IU
NOC
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
In case CST has WCAP, while his DSL LED is off and his MATRIX is Enable/Up. so, what is the next step to be done?
Reset and Reconfigure
Let CST connect his CPE from his main wire
Escalate to IU
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
WCAP SLA is:
1 D
1 WD
48 H
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Voice Overlapping Overrides WCAP?
True
False
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If you found ticket in TTS with update ( Bergain) right action is :
Escalate to IU
Troubleshoot the case normally
Inform CST SLA 3 Days
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
SLA for major fault problem no estimated time is ?
3 days
5 days
No estimated time
8.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Customer has ticket on TTS with update ( Major Fault Problem ) with estimated time from IU team ( 4 weeks ) , which SLA you will inform the customer with :
3 Days
4 weeks
No Estimated Time
Similar Resources on Wayground
7 questions
Day 4 Down Cases
Quiz
•
University
5 questions
AZ-900-5
Quiz
•
University
10 questions
ZD exercise
Quiz
•
University
8 questions
Komunikace 4
Quiz
•
University
5 questions
Astro Trivia
Quiz
•
University
10 questions
quiz for boys
Quiz
•
University
7 questions
Day 1 new account
Quiz
•
University
Popular Resources on Wayground
5 questions
This is not a...winter edition (Drawing game)
Quiz
•
1st - 5th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Identify Iconic Christmas Movie Scenes
Interactive video
•
6th - 10th Grade
20 questions
Christmas Trivia
Quiz
•
6th - 8th Grade
18 questions
Kids Christmas Trivia
Quiz
•
KG - 5th Grade
11 questions
How well do you know your Christmas Characters?
Lesson
•
3rd Grade
14 questions
Christmas Trivia
Quiz
•
5th Grade
20 questions
How the Grinch Stole Christmas
Quiz
•
5th Grade
Discover more resources for Fun
26 questions
Christmas Movie Trivia
Lesson
•
8th Grade - Professio...
14 questions
Christmas Trivia
Quiz
•
3rd Grade - University
20 questions
Christmas Trivia
Quiz
•
University
10 questions
Christmas movies
Quiz
•
KG - Professional Dev...
15 questions
Christmas Movie Trivia SHOWDOWN!
Quiz
•
5th Grade - University
25 questions
Christmas Music, Movies, and More
Quiz
•
KG - University
