Day 5 WCAP

CST has no internet, ADSL led and Matrix status are both up, your next action will be:

• Escalate ticket to IU

• Restart port

• Handle as data down case

Wrong card and port case will be escalated to:

• SLS

• IU

• NOC

In case CST has WCAP, while his DSL LED is off and his MATRIX is Enable/Up. so, what is the next step to be done?

• Reset and Reconfigure

• Let CST connect his CPE from his main wire

• Escalate to IU

WCAP SLA is:

• 1 D

• 1 WD

• 48 H

Voice Overlapping Overrides WCAP?

• True

• False

If you found ticket in TTS with update ( Bergain) right action is :

• Escalate to IU

• Troubleshoot the case normally

• Inform CST SLA 3 Days

SLA for major fault problem no estimated time is ?

• 3 days

• 5 days

• No estimated time

Customer has ticket on TTS with update ( Major Fault Problem ) with estimated time from IU team ( 4 weeks ) , which SLA you will inform the customer with :

• 3 Days

• 4 weeks

• No Estimated Time