Unit 1 - Communication

“ Techniques used in order to communicate and maintain effective relationships”

What is this an example of?

• Interpersonal communication

• Communication

• Jargon

• Complex communication

Select the jobs that are NOT an example of a Health and Social Care setting.

• Restaurant

• Youth Club

• Dentist

• Hospital

• Police

True or False?

Verbal communication is the use of body language and gestures to put across your thoughts and feelings.

• True

• False

Gestures and body language are an example of what type of communication?

(a)  

Select the skills needed to show effective communication

• Speaking very fast

• Knowing your audience

• Using inappropriate language

• Understanding the message you are trying to convey

Pulse rate, blood pressure and temperature are an example of a:

• Measurable observation

• Visual observation

Pale, alertness, happiness and eating habits are examples of a

• Measurable observation

• Visual observation

Identify which of the following examples are part of the 6C’s of Health and Social Care.

• Care

• Complete

• Competence

• Courage

• Core

Identify which of the following are examples of people skills:

• Empathy

• Aggression

• Flexibility

• Sense of humour

• Dishonesty

Tuckmans sequential theory looked at the four stages of group work.

Identify the missing stage from the list - Forming, Norming, Performing

(a)