Day 6 Unable to obtain

In unable to obtain IP case, ADSL led should be:

• Flashing

• UP

• Down

Option pack CST has data down case, CCA action

• Escalate ticket to NOC

• Handle data down case normally

• Transfer CST to Option pack Q

SLA while escalating (Speed Variance) case:

• 72 Hours

• 48 Working Hours

• 24 Working Hours

Unable to obtain IP case will be escalated to:

• NOC

• SLS

• IU

We should follow logical verification before any logical case?

• True

• False

CST has suspended logs on NST, could not remove via CST 360 tool, Your next action:

• Make Ticket in IT Help Desk

• Escalate ticket to SLS

• Handle as browsing case with CST

We could restart CPE using HDM tool:

• True

• False

HDM tool should be used with any CPE type:

• True

• False

Before configuration we should make sure about the connectivity between CST device and CPE and we can use mobile or tablet using Wi-Fi connection to access CPE and reconfigure it :

• True

• False

SLA for unable to obtain case is :

• 2 H

• 2 WH

• From 2 H to 5 H