Mentor Pizza Master W1

Does Dominos have “cowboys pizza”?

• Yes

• No

Two layers of cheese, toppings to the edge, baked in a pan for a crust that is golden and crispy with a buttery taste. Only available as Medium.

• Hand tossed

• Deep Dish

• Brooklyn Crust

Customers may refer to this as White Sauce

• Ranch

• Alfredo Sauce

• Garlic Parmesan Sauce

What do I do if the customer asks for a special request, like crispy chicken or pizza toppings on the side?

• Include this in the delivery instructions before placing the order.

• Performed consultative transfer to the store before submitting the order

• There is no current option for call center agents to add special order requests. If the customer is asking for something that you cannot fulfill on your end, set expectations with the customer and cold transfer them to the store for further assistance with their order.

What’s the reason why agents are encountering FREE items in the Domino's Website?

• This is a Dominos.com error which triggered by out of stock items and/or ingredients

• This is a technical problem in the store.

• This is caused by incorrect items added by the agent such as incorrect billing zip code and expiration date.

Below scenarios should be cold transfer to store except for one, which is?

• Processed payment through AMEX card

• Spanish Call

• Customer preferred to talk to store manager

• Order follow up

Which of the choices below are under AO Self Service?

• Recruitment Updates

• Announcements

• TA Process

Where to find the landmarks of each store?

• Dominos Website

• CCP

• Help Center Announcements

How many minutes are dedicated for pod’s call listening session?

• 15 minutes

• 20 minutes

• 30 minutes

Future orders must be placed for a time during a store’s normal operating hours. The order times can be placed right after the store opens and the store must be provided enough time to comfortably process the order regardless of size (typically an hour). Future orders cannot be placed more than 21 days in advance.

• True

• False