Telephone Etiquette

How quickly should you try to answer the phone?

• Let the answering machine take a message.

• Within three rings

• Within five rings

• On the first ring

When you pick up the phone, what is the very first things you say?

• Ask for a person by name

• Your name

• Ask the name of the person you called

• Hello

It is good manners to mumble on the telephone. Native English speakers can understand well. True or False

• True

• False

If you don't understand what was said, how do you respond?

• I don't understand.

• Can you say it one more time more slowly?

• Would you please repeat that?

• All of the above

In the United States it is acceptable manners to hang up the phone without saying goodbye. True or False?

• True

• False

When speaking on the phone, what polite words must you remember to use when asking for information and receiving information?

What information do you need to give when setting up a meeting with a friend?

• Place, Time, Date

• Place, Food, Name

• Date, Time, People Coming

• Time, Year, Place

What information should you provide first?

• Your purpose in calling

• Who you are calling for

• Your name

• Both your name and who you are calling for

How do you ask who is on the other end of the phone?

• Tell me who this is.

• Is this _(friend's name)_?

• May I ask who is calling, please?

• Who are you?

Close the call by saying:

• Thank you for calling

• Thank you