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Telephone Etiquette

Authored by Sherica Simmonds

Business

9th - 12th Grade

Used 6+ times

Telephone Etiquette
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23 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How quickly should you try to answer the phone?

Let the answering machine take a message.

Within three rings

Within five rings

On the first ring

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you pick up the phone, what is the very first things you say?

Ask for a person by name

Your name

Ask the name of the person you called

Hello

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is good manners to mumble on the telephone. Native English speakers can understand well. True or False

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you don't understand what was said, how do you respond?

I don't understand.

Can you say it one more time more slowly?

Would you please repeat that?

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the United States it is acceptable manners to hang up the phone without saying goodbye. True or False?

True

False

6.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

When speaking on the phone, what polite words must you remember to use when asking for information and receiving information?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What information do you need to give when setting up a meeting with a friend?

Place, Time, Date

Place, Food, Name

Date, Time, People Coming

Time, Year, Place

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