BUS1002 Week 9

__________ refer(s) to forces within the individual that account for the level, direction, and persistence of effort expended at work

• Work desire

• Motivation

• Job preferences

• Job expectations

• Career aspiration

__________ are externally administered; they are valued outcomes given to someone by another person, typically a supervisor or higher-level manager.

• Extrinsic rewards

• Intrinsic rewards

• Lower-order needs

• Higher-order needs

• Valences

Which of the following statements does NOT correctly describe something about needs?

• Needs are unfulfilled physiological states of an individual.

• Needs are unfulfilled psychological states of an individual.

• Needs have little impact on the behaviours and attitudes of people at work.

• Good managers and leaders establish conditions in which people can satisfy important needs at work.

• Managers and leaders eliminate obstacles to need satisfaction at work.

Which of the following statements is INACCURATE?

• Both intrinsic and extrinsic rewards can help the manager to lead effectively through motivation.

• Trait theories of leadership provide insights into how to accomplish the maximum motivational impact.

• Content theories help managers to understand human needs and how people with different needs may respond to different work situations.

• Process theories help managers to understand how people give meaning to rewards and then respond with various work-related behaviours

• Reinforcement theory helps managers understand the environment as a major source of rewards and how people's behaviour is influenced by these environmental consequences.

The content theories of motivation include all of the following EXCEPT:

• hierarchy of needs theory.

• ERG theory.

• two-factor theory.

• goal-setting theory.

• acquired-needs theory.

Physiological, safety and social needs are __________ according to Maslow's hierarchy of needs theory.

• survival order needs

• lower-order needs

• higher-order needs

• superior needs

• inferior needs

Higher-order needs include __________ needs.

• esteem and social

• respect and safety

• social and self-actualisation

• recognition and social

• esteem and self-actualisation

In Maslow's hierarchy of needs theory, the__________ principle holds that a satisfied need is not a motivator of behaviour.

• process

• progression

• deficit

• hygiene

• expectancy

Maslow's __________ holds that a need at one level does not become activated until the next lower-level need is already satisfied.

• reinforcement principle

• satisfier principle

• deficit principle

• progression principle

• hierarchy principle

A person at the self-actualisation level of Maslow's hierarchy will be satisfied by all of the following outcomes EXCEPT:

• creative and challenging work.

• participation in decision making.

• job flexibility.

• friendly co-workers.

• job autonomy.