
CUSTOMER SERVICE ; PRE-MODULE ASSESSMENT
Authored by Azrin razak
Social Studies
Professional Development
Used 5+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service culture include such things as policies and procedures
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To remain competitive, organisations must cintunously monitor and evaluate their system
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Advertising, service delivery, and complaint resolution are examples of customer-friendly systems
False
True
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To better face daily challenges & opportunities in the workplace, you should strive to increase your knowledge, build your skills, and improve your attitude.
False
True
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The use of "they" to refer to management when dealing with customers helps demonstrate your commitment to your organization and its culture.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Communicating openly and effectively is one technique for working more closely with your customers.
False
True
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Even though you depend on vendors and suppliers, they are not your customers.
False
True
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