CUSTOMER SERVICE ; PRE-MODULE ASSESSMENT

Service culture include such things as policies and procedures

• True

• False

To remain competitive, organisations must cintunously monitor and evaluate their system

• True

• False

Advertising, service delivery, and complaint resolution are examples of customer-friendly systems

• False

• True

To better face daily challenges & opportunities in the workplace, you should strive to increase your knowledge, build your skills, and improve your attitude.

• False

• True

The use of "they" to refer to management when dealing with customers helps demonstrate your commitment to your organization and its culture.

• True

• False

Communicating openly and effectively is one technique for working more closely with your customers.

• False

• True

Even though you depend on vendors and suppliers, they are not your customers.

• False

• True

Your job of serving customer should end at the conclusion of a transaction so that you can switch your attention to new customers.

• True

• False

Competency in effective communication can eliminate the need for service recovery.

• False

• True

Because of the cost of technology, small businesses cannot effectively benefit from its use as a customer service tool.

• True

• False