CHP 7 Comprehensive Medical Assisting Study Guide

Always answer the telephone with a smile.

p. 159

• True

• False

When the medical office telephone rings, it is important that you answer the telephone quickly, usually by the third ring.

p. 159

• True

• False

Clarity refers to the clear articulation and pronouncement of your words.

p. 159

• True

• False

Enunciation refers to the quality or state of being understandable.

p. 159

• True

• False

Privacy manager is a telephone option that allows patients to block access to their home telephones.

p. 163

• True

• False

It is important to screen calls from the office's suppliers.

p. 169

• True

• False

An experienced medical assistant may leave a message stating test results on a patient's cell phone.

p. 166

• True

• False

When taking a prescription refill message, the medical assistant should let the patient know that the pharmacist will contact them if the prescription cannot be refilled.

p. 170

• True

• False

Telephone triage is an outdated system that is rarely in use today.

p. 171

• True

• False

During scheduling the medical assistant will screen patients to determine the urgency for appointment scheduling.

p. 171

• True

• False