CHP 7 Comprehensive Medical Assisting Study Guide

CHP 7 Comprehensive Medical Assisting Study Guide

Professional Development

74 Qs

quiz-placeholder

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CHP 7 Comprehensive Medical Assisting Study Guide

CHP 7 Comprehensive Medical Assisting Study Guide

Assessment

Quiz

Other, Specialty

Professional Development

Practice Problem

Medium

Created by

Claire Gilliam

Used 42+ times

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74 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Always answer the telephone with a smile.


p. 159

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the medical office telephone rings, it is important that you answer the telephone quickly, usually by the third ring.


p. 159

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Clarity refers to the clear articulation and pronouncement of your words.


p. 159

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Enunciation refers to the quality or state of being understandable.


p. 159

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Privacy manager is a telephone option that allows patients to block access to their home telephones.


p. 163

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is important to screen calls from the office's suppliers.


p. 169

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An experienced medical assistant may leave a message stating test results on a patient's cell phone.


p. 166

True

False

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