CHP 7 Comprehensive Medical Assisting Study Guide
Authored by Claire Gilliam
Other, Specialty
Professional Development
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74 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Always answer the telephone with a smile.
p. 159
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the medical office telephone rings, it is important that you answer the telephone quickly, usually by the third ring.
p. 159
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Clarity refers to the clear articulation and pronouncement of your words.
p. 159
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Enunciation refers to the quality or state of being understandable.
p. 159
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Privacy manager is a telephone option that allows patients to block access to their home telephones.
p. 163
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is important to screen calls from the office's suppliers.
p. 169
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An experienced medical assistant may leave a message stating test results on a patient's cell phone.
p. 166
True
False
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