What is the definition of organisation?

• A business designed to make a profit

• A group of people with a specific objective

• People working in a defined structure to achieve specific objectives

• A team or group working in a defined structure

What is meant by centralised authority?

• Authority is central to productivity

• All staff contribute to decision making

• Department heads can make their own decisions

• Decision making is in the hands of a small group of senior management and the CEO

Which of the following are benefits of a vertical organisational structure?

• Clear progression routes, clearly defined roles, structured process of line management

• Teams can share information and knowledge across the organisation

• Staff can self manage and thus are more motivated to achieve company objectives

• Teams are able to identify and implement improvements to their work flows

What is a matrix structure?

• a structure without managers

• A structure that has both horizontal and vertical workflows and communications

• Staff work in project groups

• Work is outsourced to save money

The amount of staff a manager oversees is known as:

• Span of control

• Department structure

• Chain of command

• Work specialisation

What is the definition of productivity

• How hard an employee works

• The effectiveness of productive effort, especially in industry, as measured in terms of the rate of output per unit of input

• The highest number of products possible manufactured on an assembly line

• How efficiently an organisation operates

Which of the following factors are said to impact productivity

• poor infrastructure

• long term effects of the 2008 crash

• poor technical education

• labour market factors

Which industrialist came up with Scientific management theory?

• Weber

• Mayo

• Johnson

• Taylor

Which of the following are features of the bureaucratic management system?

• hierarchy of authority

• Task specialisation

• Rule based system

• adaptible

Human relations theory states that

• Productivity levels depend on the individuals social and psychological needs

• People will be more motivated if they have incentives

• There is one best way to achieve efficiency when completing a task

• Workers will be more productive with better lighting