Life at Best Buy

If a customer calls you about her package being lost from his/her door, what can you offer them?

• Go to the store and buy a new one

• Offer to send a new one

• Offer to send a new one or process a refund

• Ask support to see what I can do

A customer calls you about a Gift Card promised to her for a damage in her property after a delivery. You can see the GC created, but it was never sent. How you can help the customer?

• Ask for approval and sent her a new GC

• Transfer the call to another department

• Reissue the GC

• Modify the created GC to be sent as soon as possible

This box is called a Breeze...

Where is Best Buy corporate located?

• Shepherdsville, Kentucky

• Chino, California

• Minneapolis, Minnesota

• Richfield, Minnesota

A customer placed an order two days ago. The status is order acknowledged. He wants to cancel it. What you can do?

• Process the refund with an allowance

• Dispatch the case for the order to be cancelled

• Advised the customer to wait for the item to arrive, then return it

• Issue a gift card for the inconvenience

A customer received a message about her item being available for shipping in two weeks, due to availability issues. He wants the item TODAY!!!...who can sent the item today?

• You, creating a new order

• A store manager, placing a new order

• A corporate supervisor

• Nobody

Answer explanation

If the item is NOT AVAILABLE...then NOBODY can sent it!

What is tendering apps?

• A tool to process payments

• A tool to handle credit card information

• A tool to process refunds

• I don't know

A customer calls you about not receiving a 10% off for her first purchase with her new Best Buy credit card. What you should do?

• Give the customer the 10% with an allowance

• Sent the customer a GC for the 10%

• Transfer the call to My BestBuy

• Transfer the call to Citibank

Answer explanation

It's the credit card company who gives that discount

After how many days a process for abandonment of the job can begin, for not showing up to work?

• 10 days

• 5 days

• 3 days

• 6 days

You're dealing with a difficult case. You don't know the answer. There is no mentor for support. Coach on duty is on a meeting. What you would do?

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