QCM révision 1
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•20 Qs
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QCM révision 1
Quiz
•
Special Education
•
University
•
Practice Problem
•
Hard
Alexandra Neureuil
Used 3+ times
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20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Le marchandisage ne concerne que l'organisation du magasin.
Vrai
Faux
2.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Que permet de découvrir l'utilisation du SONCASE ?
3.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Dans l'argumentaire de vente, que signifient les lettres de la méthode CAP ?
4.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Un logiciel de GRC permet de (plusieurs réponses possibles) :
stocker et traiter des informations des clients
gérer les stocks
gérer la comptabilité du magasin / de l'entreprise
faire une offre adaptée aux clients
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Un client qui expose un problème infondé, qui s'énerve à l'accueil du magasin et réclame un geste commercial a un profil :
affectif
sincère
opportuniste
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
La matrice RFM permet de déterminer quels sont vos meilleurs produits.
Vrai
Faux
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
C'est aussi bien le vendeur que le client qui peuvent prendre l'initiative de la conclusion de la vente.
Vrai
Faux
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