COE BI-WEEKLY GROUP-2 Oct

COE BI-WEEKLY GROUP-2 Oct

Professional Development

10 Qs

quiz-placeholder

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COE BI-WEEKLY GROUP-2 Oct

COE BI-WEEKLY GROUP-2 Oct

Assessment

Quiz

Fun

Professional Development

Practice Problem

Medium

Created by

Sarah Muzaffa

Used 9+ times

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10 questions

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1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What is the type of coaching will be conducted by your supervisor?

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

P-File is  

Performance file

Personal file

Problem file

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

In wallboard, what is the GOS in the bracket/intervals?

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the minimum number of mystery shopper calls that will be conducted for FL CSA on monthly basis?

10

11

6

8

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CSA must briefly mention to customer on the feature, advantage and benefit (FAB) of SI/IB/TDX during upsell.

True

False

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What is the platform for you to track your daily productivity ?

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should you do when GEMA is down?

Advice customer that system is currently down and advice customer to callback after one hours.

Advice customer that system is currently down and advice customer to self-serve at MyDHL+ portal.

Update GEMA manual worksheet.

Offer for a callback once system is up and running.

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