Technical Training

Technical Training

Professional Development

15 Qs

quiz-placeholder

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Assessment

Quiz

Computers

Professional Development

Medium

Created by

Rudi Binapraja

Used 8+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Sebutkan urutan HP Six-step Troubleshooting Methodology?

collect data, Evaluate user, develop action plan, implementation action plan, problem solved?, implement preventive measure

develop action plan, Collect data, Evaluate data, implementation escalation, problem solved?

develop action plan, Collect data, Evaluate data, implementation action plan, problem solved?, implement preventive measure

collect data, Evaluate data, develop action plan, implementation action plan, problem solved?, implement preventive measure

2.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Berikut yang bukan contoh pertanyaan untuk metode collect data adalah ?
Bisakah masalahnya dibuat ulang / bisakah anda membuat masalah itu muncul?
Berapakah harga unit anda?
Apakah ada perubahan pada perangkat keras baru-baru ini?
Apa yang Anda lakukan ketika masalah itu terjadi?

3.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Apa yang harus kita lakukan setelah melakukan Implement The Action Plan ?
Collect Data
Evaluate Data
Implement Preventive Measure
Problem solved ?

4.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Langkah yang paling tepat saat unit yang kita kerjakan masih bermasalah adalah ? (Menurut 6 step methodology)
Bertanya di forum / group WA
Membuka service manual
<br />Kembali ke metode 1 collect data
Eskalasi ke PS

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Apa yang harus kita lakukan setelah selesai melakukan collect data?
Evaluate data
Implement preventive
Develop action plan
Escalation plan

6.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Apa kepanjangan CID?
Component Induced Damage
Customer Instilled Damage
Customer Induced Damage
Component Instilled Damage

7.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Apa saja 4 part yang paling penting untuk dicek indikasi CID?
LCD, MB, Top Cover, Back Cover
LCD, HDD, MB, RAM
LCD, MB, RAM, Cover
LCD, HDD, SSD, MB

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