IBT Final Review P1

Distortions are usually deliberate

• False

• True

Which of the following is true about distractions...

• can cause the message to be misunderstood

• cause communication problems

• are anything that interferes with the sender's creating and delivering a message and the receivers getting and interpreting a message

• All of these are true about distractions

What is the channel of communication?

• the direction in which the communication is going

• the tv channel that teaches adults how to communicate better

• the means by which the message is conveyed

• a body of water that flows through the City of Communication

What are the main types of communication

• Mind Reading, Verbal, Written

• Verbal, Non-verbal, Written, Visual

• Email, Talking, Texting, Zoom

• Verbal, Written, Visual

What is the most common form of written business communication?

• Email

• Letters

• Memo

• Reports

What type of conflict resolution is it when you take a neutral position or agree with the other persons positions even if you really don't agree

• Compromise

• Avoidance

• Win-Loss

• Lose-Lose

What type of conflict resolution is it when individuals have a thorough discussion of the goals and what the best way to achieve those goals that fits both parties

• Avoidance

• Compromise

• Win-Loss

• Lose-Lose

What is known as the initial communication

• feedback

• receiver

• sender

• message

What is considered the response to initial communication

• feedback

• receiver

• sender

• message

Which type of conflict resolution is the result where one person wins and one loses

• Avoidance

• Compromise

• Win-Loss

• Lose-Lose