Problem Solving strategies and tools

When using the decision-making process, what is the first step?

• Establish objectives

• Write a decision statement

• Generate alternatives

• Choose a course of action

The decision statement should indicate which of the following______?

• The criteria for the decision

• List your musts

• The purpose and the level

• The reason and alternatives

Step two of the decision-making process is______?

• Establish objectives

• Write a decision statement

• Choose a course of action

• Evaluate alternatives

Which of the following classifications indicates that the objective is required in order to be considered in the decision process?

• Want

• Like

• Must

• None of the above

In which step of the problem-solving method do you determine what actually causes the problem?

• Step 2

• Step 5

• Step 7

• Step 1

After a solution to a problem has been implemented, what’s the next step?

• Select a solution

• Develop alternative solutions

• Evaluate the outcome

• Define the problem

How can we determine which alternative should be used in the decision-making

process?

• Determine if they satisfy your “must” objective

• Determine if they satisfy your “want” objective

• Consider adverse consequences of each alternative

• All of the above

What are some tools used to assist in problem solving?

• Prioritizing tasks

• Determine the problem

• Brainstorming and nominal group technique

• Evaluating the outcome

When using the 5-3-1 ranking method which value represents a high priority?

• 0

• 3

• 1

• 5

During a brainstorming session, a team member asks the group to provide their______?

• Ideas

• Plan of action

• Questions

• Vote