(TW) Ch. 5 Test Review

Greeting (e.g. Dear Mr.XXX) and complimentary close (e.g. Yours faithfully) are _________ in a MEMO.

• Indented

• capitalized

• added

• Omitted

What is a positive statement used to soften bad news?

• Stuffer

• Buffer

• Positive affirmation

• Helping hand

Is electronic communication truly private?

• Yes

• No

• Maybe

 Everything is left touching (left 

justified)

• Standard English format

• Left block letter style

• Block letter style

• Modified block letter style

Should privacy and security be considered when sending a text message?

• Yes

• No

• Maybe

What is a receiver inside the writer’s organization?

• Internal audience

• External audience

• Inside man

• Manager

What things are part of a heading?

• Date

• From

• Subject

• All of these

What is a receiver outside the writer’s organization?

• Internal audience

• External audience

• Outside man

• External receiver

Attention-getters; words or sentences designed to engage the reader or to create interest in an idea is known as what?

• Hooks

• Buffer

• Exclamation point

• Standard English

What is the purpose of a persuasive message?

• Give an answer

• Ask a question

• Often used to sell a product or service

• Solve a problem