Quiz: Providing effective customer service

Moving too close, facing away.

• Bad-eye contact

• Bad-facial expressions

• Bad-gestures

• Bad-position

Will help you when communicating with others, as it ensures that you can convey your point clearly and will be listened to.

• Work Ethic-Professionalism

• Relationship Management

• Body Language

• Self-Confidence

Wrinkling the nose, furrowing the brow or rolling the eyes.

• Bad-eye contact

• Bad-facial expressions

• Bad-gestures

• Bad-position

Will impact your communication skills more than any other factor.

• Work Ethic

• Relationship Management

• Body Language

• Self-Confidence

Customers expect timely responses to such requests; therefore, they should not be disregarded.

• Agree

• Dis-agree

If you promise something, making sure you deliver on it is common-sense customer service.

• Keep your word

• Respond quickly

• Actively listen

• Know your product

Closed arms, dismissive hand gestures.

• Bad-eye contact

• Bad-facial expressions

• Bad-gestures

• Bad-position

At every level in a business, you will be expected to engage with colleagues, partners and clients.

• Work Ethic-Professionalism

• Relationship Management

• Body Language

• Self-Confidence

The key to generating loyal customers is to provide them with efficient service by the required time frame.

• True

• False

Your job is to help your customers get the most out of their purchase and feel like they have gotten true value for their money.

• Keep your word

• Respond quickly

• Actively listen

• Know your product