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Quiz: Providing effective customer service

Authored by Minerva Villanueva

Special Education

KG - Professional Development

Used 1+ times

Quiz: Providing effective customer service
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15 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Moving too close, facing away.

Bad-eye contact

Bad-facial expressions

Bad-gestures

Bad-position

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Will help you when communicating with others, as it ensures that you can convey your point clearly and will be listened to.

Work Ethic-Professionalism

Relationship Management

Body Language

Self-Confidence

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Wrinkling the nose, furrowing the brow or rolling the eyes.

Bad-eye contact

Bad-facial expressions

Bad-gestures

Bad-position

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Will impact your communication skills more than any other factor.

Work Ethic

Relationship Management

Body Language

Self-Confidence

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Customers expect timely responses to such requests; therefore, they should not be disregarded.

Agree

Dis-agree

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

If you promise something, making sure you deliver on it is common-sense customer service.

Keep your word

Respond quickly

Actively listen

Know your product

7.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Closed arms, dismissive hand gestures.

Bad-eye contact

Bad-facial expressions

Bad-gestures

Bad-position

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