Pre ASK 2

What is a safety manual?

• Instructions for the operation of a device

• Instructions on safety precautions to take

• Instructions on troubleshooting a device

Why is it important to follow safety regulations?

• To prevent injuries

• To get more salary

• To be promoted

What should i do if i see someone not following safety regulations?

• Ignore as it is not my job

• Do not report it if it seems like a faster way to complete the job

• Report to supervisor immediately

The flow of communication from top to bottom is called

• vertical communication

• upward communication

• horizontal communication

• miscommunication

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

• Vertical communication

• Horizontal communication

• Internal communication

• External communication

TRUE or FALSE: Miscommunication ONLY happens when you are not in the same room and/or are speaking a different language?

• True

• False

Which one is not a result of miscommunication

• Animosity

• Confusion

• Hunger

• Misunderstanding

Failure to communicate thoroughly and clearly is known as

• telepathy.

• miscommunication.

• word processing.

• micromanagement.

Empathy can be very important when dealing with an angry customer.

• True

• False

This is the ability to actively listen and care about someone else:

• Adaptability

• Enthusiasm

• Empathy

• Self-Awareness