“THANK YOU” Button and D12 Assessment

True or False: Agents are required to use the email template in Xspace “PSC | Email – Summary of Conversation”.

• True

• False

Using the new email template, what are the features included? Select all that apply.

• Survey link

• Thank you button

• Sure Ka Sa Lazada banner

• None of the above

Which of the following statements are correct.

• Agents to provide summary of concern in the email

• Agents must include the survey spiel in their email if needed

• Agents to include corresponding help center links pertaining to their seller’s concern

• Al of the above

Where can we find the "Thank you" button?

• Xspace > FAB button > Email > click Send email button

• Xspace > FAB button > Email > click Template > input in search “Summary”

• Xspace > Email button > click Template > click Send email button

• All of the Above

True or False: Merchant’s name in the new email template is automated, agents are no longer required to input the merchant’s name.

• True

• False

12.12 campaigns includes the following:

• Flash Sales for MP

• Crazy Flash Sales for MP

• Super Flash Sales for MP

• Brand Mega Offer and Crazy Brand Mega Offer for Lazmall

Which statement is true about Lazada Bonus 12.12 discount?

• P50 off for every P500 spend

• P50 off for every P1000 spend

• P60 off for every P600 spend

• None of the above

True or False: Lazada Bonus opt out is only until Dec 4, but agents can still request to opt out thru their respective TL’s to create GOC ticket.

• True

• False

SLA is adjusted with additional 2 days extension on which of the following dates?

• Dec 12-14

• Dec 1-16

• Dec 15 and 16

• None of the above

SLA is adjusted with additional 1 day extension on which of the following dates?

• Dec 1 – 10 and Dec 11 – 16

• Dec 1 – 11 and Dec 15 – 16

• Dec 15 – 16

• Dec 1 – 11