QUIZ 4

The processing of individual, group bookings, and the registration of guest are undertaken in the front desk.

• TRUE

• FALSE

Housekeeping supervisors are required to conduct daily room check not only for the purpose of checking the condition of the room but also to check and validate room status.

• TRUE

• FALSE

Some hotels give the name RECEPTION DESK rather than Front Desk.

• TRUE

• FALSE

The computer system creates a data base where in the names and other details regarding house guest are recorded including their room, length of stay and billing arrangement.

• TRUE

• FALSE

Different hotels require same information during the registration.

• TRUE

• FALSE

It is not necessary to have as many information about guest’s background, contact number and address.

• TRUE

• FALSE

For mutual protection, hotels share information about guests who are backlisted due to robbery, skipping bills, etc. The desk clerk must check guests’ names against this list of blacklisted people before accepting them for registration.

• TRUE

• FALSE

Serious problem occurs when the Front Desk fails to monitor and update the status of guestrooms.

• TRUE

• FALSE

The Code OOO stands for Out of Order.

• TRUE

• FALSE

Rooms that are vacant and ready for occupancy are coded yellow (Y).

• TRUE

• FALSE