Chapter 5 Effective Business Communication Skills

A communication should be free from barriers so as to be effective.

• True

• False

The message to be delivered must be clear in the mind of sender.

This statement refers to...

• Feedback.

• Empathy.

• Clarity of purpose.

• Make effective use of grapevine.

(a)   should be specific rather than general.

The speaker should step into the shoes of the listener and be sensitive to their needs and emotions.

This statement refers to...

• Empathy.

• Clarity.

• Make effective use of grapevine.

• Modify the message according to the audience.

Which of the following explains on the characteristic of modify the message according to the audience?

• The speaker should step into the shoes of the listener.

• The information requirement by different people in the organization differs according to their needs.

• Should be timely and in personal.

• Use of jargons should be minimized.

Interpersonal communication skill refers to...

• the process or act of performing a speech to a live audience.

• people exchange information, feelings, and meaning through verbal and non-verbal messages.

• the ability to pay attention to and effectively interpret what other people are saying.

• the acquisition of information from one or more sources.

Three general purposes of public speaking are...

• to ask.

• to inform.

• to persuade.

• to entertain.

Public speaking also known as...

• operation.

• oratory.

• orientation.

• obiter.

(a)   implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once.

These are the features of correctness EXCEPT...

• Positive and focused at the audience.

• Supported with specific facts and figures.

• Has greater impact on the audience/readers.

• The message is exact, correct and well-timed.