Chapter 5 Effective Business Communication Skills

A communication should be free from barriers so as to be effective.

• True

• False

The message to be delivered must be clear in the mind of sender.

This statement refers to...

• Feedback.

• Empathy.

• Clarity of purpose.

• Make effective use of grapevine.

________________ should be specific rather than general.

The speaker should step into the shoes of the listener and be sensitive to their needs and emotions.

This statement refers to...

• Empathy.

• Clarity.

• Make effective use of grapevine.

• Modify the message according to the audience.

Which of the following explains on the characteristic of modify the message according to the audience?

• The speaker should step into the shoes of the listener.

• The information requirement by different people in the organization differs according to their needs.

• Should be timely and in personal.

• Use of jargons should be minimized.

Interpersonal communication skill refers to...

• the process or act of performing a speech to a live audience.

• people exchange information, feelings, and meaning through verbal and non-verbal messages.

• the ability to pay attention to and effectively interpret what other people are saying.

• the acquisition of information from one or more sources.

Three general purposes of public speaking are...

• to ask.

• to inform.

• to persuade.

• to entertain.

Public speaking also known as...

• operation.

• oratory.

• orientation.

• obiter.

___________________ implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once.

These are the features of correctness EXCEPT...

• Positive and focused at the audience.

• Supported with specific facts and figures.

• Has greater impact on the audience/readers.

• The message is exact, correct and well-timed.