Year End Quiz

From January to date, what do you think is our average QA score?

• Pass rate 75%

• Pass rate 80%

• Pass rate 88%

• Pass rate 90%

From January to date, what do you think is our average QA score for Customer Service?

• Pass rate 74%

• Pass rate 88%

• Pass rate 75%

• Pass rate 80%

How many Customer Service interactions have been evaluated for the year so far?

• 580

• 452

• 683

• 771

How many calls were evaluated?

• 3452

• 3243

• 4000

• 3323

What is our QA benchmark?

• 80%

• 70%

• 75%

• 90%

Guides who have won most Conversations of the week combined are?

• Andile, Qhama, Sizwe and Andronica

• Clinton, Delvia, Kgaogelo and Nomthandazo

• Clinton, Nontokozo, Delvia and Andile

• Sizwe, Nomthandazo, Kgaogelo and Portia

Who submitted most entries for Convo of the week in 2021?

• Andile

• Clinton

• Nomthandazo

• Delvia

How many Conversation entries have been submitted to date?

• 356

• 532

• 622

• 611

Who was the first guide to be interviewed on the Daily StandUp after winning Conversation of the week?

• Sizwe

• Andile

• Clinton

• Andronica

On which Daily StandUp do we get to hear a recognition for Convo of the week winner?

• Togetherness Tuesday

• Wellness Wednesday

• Townhall Thursday

• Fabulous Friday