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Year End Quiz

Authored by Mxolisi Zuma

Professional Development

5th Grade

Used 2+ times

Year End Quiz
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11 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

From January to date, what do you think is our average QA score?

Pass rate 75%

Pass rate 80%

Pass rate 88%

Pass rate 90%

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

From January to date, what do you think is our average QA score for Customer Service?

Pass rate 74%

Pass rate 88%

Pass rate 75%

Pass rate 80%

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many Customer Service interactions have been evaluated for the year so far?

580

452

683

771

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many calls were evaluated?

3452

3243

4000

3323

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is our QA benchmark?

80%

70%

75%

90%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Guides who have won most Conversations of the week combined are?

Andile, Qhama, Sizwe and Andronica

Clinton, Delvia, Kgaogelo and Nomthandazo

Clinton, Nontokozo, Delvia and Andile

Sizwe, Nomthandazo, Kgaogelo and Portia

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who submitted most entries for Convo of the week in 2021?

Andile

Clinton

Nomthandazo

Delvia

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