CX Newbies Training - Mod 2

For legacy subscriber with STAIO + STNT - what are the concurrent accesses available for him?

• 4 App + 1 Website

• 5 App + 1 Website

• 5 App + 1 News Tablet + 1 Website

• 5 App + 1 News Tablet + 2 Website

Which Chinese publication(s) is/are available for Zaobao Personal Edition?

• Zaobao + Shin Min

• Zaobao + Shin Min + Wanbao

• Zaobao Only

• Shin Min + Wanbao

The Business Times Personal Edition allows for ___ App + 1 website accesses concurrently.

Which subscription(s) include(s) the e-papers (PDF copy of the print papers)?

• The Straits Times Basic Digital

• The Straits Times All Digital

• Zaobao Personal Edition

• Berita Harian One Digital

The current contract period for News Tablet subscriptions is ____ months.

What's the cost of The Straits Times News Tablet Wifi subscription / full 24-month payment - for new (1st time) subscriber?

• $747

• $617.60

• $717.60

• $897

Where can you find the latest promotions for our publications?

• SPH Rewards https://shop.sph.com.sg/

• SPH e-Shop https://subscribe.sph.com.sg/

• CX Notice Board https://sites.google.com/sph.com.sg/cxo/home

• The Straits Times Website https://www.straitstimes.com/

What is the per pax/seat rate for Business (10-199) Corporate package for The Business Times Personal Edition?

• $9.90

• $4.90

• $7.90

• $6.90

An individual calls to subscribe to ST1D 50% off Annual Recurring plan on the 2nd of the month. He is eager to gain access to the content ASAP. What should be the start date of the subscription?

• Earliest start (3 work-days)

• 1st of the next month

• The following day

• 15th of the current month

Answer explanation

The rule for PE 50% Annual recurring plan is to start on the 1st of the month.

Digital Access is granted immediately upon successful order creation.

For new start-subscription, payment via credit card link, which of the following scenario is true. Select all that apply.

• By default the payment link will be triggered to the consumer email.

• You can amend the email address to receive the payment link. But this should be an exception, not the norm.

• The payment link will only remain active until the end of the day.

  (The order was processed 5.59pm)

• The credit card must be activated in order for the submission to be successful.