
TVET 1st attempt
Authored by Eva Lusanda
Other, Special Education
1st Grade
Used 5+ times

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8 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is one factors that affects good customer services
The location of the busness
How ofen customers visity the business
The type of the business the company is in
helping them making decision
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What factors are more important to most customers than customer services
A wide inventory to select from
inexpenive pricing
The location of the business
non of these answers are correct
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is something satisfied customer are likely to do
Leave positive feedback online
Tell their friends
Return for future business
all of the anwers are corect
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why are software system skills important when hiring for a customers services position?
Software systems skills will gurantee the candidate will be a good fit
a candidate with software systems skills will require less training time than candidates without software systems skills
software systems skills shows that the candidate will be a long term employee
A candidate with software system skills will also have time management skills
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Why do you need technology skills in customer services?
So you can help customers use the technology
Advancement in tchnology continue to be incorporated into customer service jobs
so you can keep up with the technological requirement of the job
all answers are correct
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The person how frequently interacting with customers esquires are
sales representative
sales manager
customer care
supervisor
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Three kinds of data that the computer at the reporting agency has are
a persons background
a personal history of borrowing and repayment
personal employee record
all of the above
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