TVET 1st attempt

What is one factors that affects good customer services

• The location of the busness

• How ofen customers visity the business

• The type of the business the company is in

• helping them making decision

What factors are more important to most customers than customer services

• A wide inventory to select from

• inexpenive pricing

• The location of the business

• non of these answers are correct

Which of the following is something satisfied customer are likely to do

• Leave positive feedback online

• Tell their friends

• Return for future business

• all of the anwers are corect

Why are software system skills important when hiring for a customers services position?

• Software systems skills will gurantee the candidate will be a good fit

• a candidate with software systems skills will require less training time than candidates without software systems skills

• software systems skills shows that the candidate will be a long term employee

• A candidate with software system skills will also have time management skills

Why do you need technology skills in customer services?

• So you can help customers use the technology

• Advancement in tchnology continue to be incorporated into customer service jobs

• so you can keep up with the technological requirement of the job

• all answers are correct

The person how frequently interacting with customers esquires are

• sales representative

• sales manager

• customer care

• supervisor

Three kinds of data that the computer at the reporting agency has are

• a persons background

• a personal history of borrowing and repayment

• personal employee record

• all of the above

A budget is

• a list of costs and expenses

• a personal moral quality

• the sum o amount that borrower still has to pay

• the part of a debt that the borrowe has not yet repaid