Verification Lacar

Third party Lucas calls in to cancel the reservation for his mother; he is not within the booking and is not the contact party. Please select the ones that apply:

• We may proceed to cancel the reservation if he provides the full passenger’s name.

• The guest within the booking must call in to process the cancellation.

• We may proceed to cancel if he confirms the last 4 digits of the credit card and the email file

When a DG calls in and has provided the booking ID which items need to be confirmed prior to providing any information or making any changes to the booking?

• First and last name, password.

• First name and password.

• Ship and sail date.

A third party calls in requesting the refund history of the reservation, prior to providing any details we must review:

• Full names on the booking, the last 4 digits on the credit card, and the DOB of the passenger.

• Full names on the booking, confirm ship and sail date, the last 4 digits of the credit card utilized to pay for the deposit and the email on file.

• - Request for the passenger to contact us directly prior to providing details.

DG Jessica Butto is calling to request for the dining time to be changed within her booking, select the ones that apply.

• We can’t proceed to make any changes as her husband is not on the booking with her.

• We can’t change the dining time unless we confirm the last 4 digits of the credit card used to pay the deposit and email on file.

• We may proceed to make changes as her first and last name matches the reservation.

DG Marilyn Monroe calls in to obtain the refund history as she claims 500.00 USD have not been refunded. Once you access the reservation, you notice that the booking was created within a travel agency. Select the ones that apply:

• We may proceed to provide the details as the first and last name matches the reservation.

• We may not proceed to confirm any financial information from the reservation.

• We may proceed to provide refund history if she confirms the last 4 digits of the credit card that was used to pay.

• We may not proceed to confirm any financial information if she is not able to provide her email and DOB.