Billing quiz #3

When a customer promises to pay before the soft event date, we should use...

• F

• C

• F1

• C1

A balance is considered past due when...

• The cycle ends and the customer has not paid yet.

• After the due date and the customer has not paid yet.

• After the cycle ends and 46 days in 4 states.

• After the customer is charged the late fee.

The date the services will be suspended as shown in icoms is called

A customer is eligible for a promise to pay with no extension when... (Select all that apply)

• The customer will pay within 7 days after the soft event

• The customer will pay after the soft event

• The customer will pay before the soft event

• The customer does not want to receive notifications about the past due balance or services interruption

The fee charged when a payment is rejected is called...

The fee charged when the customer pays late is called...

The customer is eligible for a payment arrangement with extension when... (select all that apply)

• The customer has not had an extension in the last 60 days

• The customer will pay the past due balance

• The customer will pay within 7 days after the soft event

• The customer will pay half of the past due balance

If I want to see when the service will be suspended... I need to use the task...

• CO

• CS

• SC

• MP

In case the customer is charged a returned payment fee, we can credit that amount provided the customer demonstrates it was not their fault.

• Correct / show you care and issue the credit

• Incorrect / submit a ticket

• Correct / under supervisor approval

• incorrect / only the supervisor can issue that credit

If I am requested a credit, I should...

• Review the credit adjustment guidelines

• Issue the credit based on the customer's comments

• Issue the credit if the customer is patient and friendly

• Deny all credits