
Billing quiz #3
Authored by Alejandro Sánchez
Fun
Professional Development
Used 5+ times

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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer promises to pay before the soft event date, we should use...
F
C
F1
C1
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A balance is considered past due when...
The cycle ends and the customer has not paid yet.
After the due date and the customer has not paid yet.
After the cycle ends and 46 days in 4 states.
After the customer is charged the late fee.
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The date the services will be suspended as shown in icoms is called
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
A customer is eligible for a promise to pay with no extension when... (Select all that apply)
The customer will pay within 7 days after the soft event
The customer will pay after the soft event
The customer will pay before the soft event
The customer does not want to receive notifications about the past due balance or services interruption
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The fee charged when a payment is rejected is called...
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The fee charged when the customer pays late is called...
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The customer is eligible for a payment arrangement with extension when... (select all that apply)
The customer has not had an extension in the last 60 days
The customer will pay the past due balance
The customer will pay within 7 days after the soft event
The customer will pay half of the past due balance
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