Supply-PKT-Dec-4

Can a captain opt for Wallet payment forB2b Service (assure program) in Bangalore & Delhi?

• Yes

• No

Can we activate B2B Service in Jaipur? If yes what are the criteria?

• Yes, Should complete 5+rides in B2C

• No

• Yes, Should complete 3+rides in B2C

• Yes, Should complete 6+rides in B2C

If Any Document (DL/RC) is not verified/verification failed (Auto Verification), then what has to be done?

• Approve and activate the profile.

• Attach online copy and activate the profile.

• Do not activate, reject the document and ask the captain to reupload.

• Dispose of the call as Not Eligible and close the call.

Can we accept Electric auto for Auto Onboarding?

• Yes

• No

Can we accept LMV-NT Driving License for Auto Onboarding?

• Yes

• No

If Captain is the vehicle owner & he didn't upload the RC, can we upload online copy of RC and activate the profile (If all docs are uploaded & only RC is pending)?

• Yes

• No

If Captain is Facing Error as "The number of users on this device has reached the permissible limit", what should be done?

• This message indicates he has used more than 4 numbers to log in on the same device. We should ask the captain why he has used more than 4 numbers to log in on the same device.

• Inform the captain to clear cache & data to try again

Rahim called a captain for activation, but the captain is suffering from COVID and he will get activated later, what disposition needs to be done?

• NOT_INTERESTED SUP>>No Specific Reason

• NOT_INTERESTED SUP>>Not Interested in Food Delivery

• NOT_INTERESTED SUP>>Due to Covid 19 //Lockdown

• CALL BACK FUTURE PROSPECT>>Health Issue

Krishna called Ranjith, who is a captain from Delhi while assigning service he said he is unable to Logging in and facing an error as " Your phone operating system has been tampered. Kindly use an alternate phone to Login", what should Krishna Reply to Ranjith..?

• Guide him to call CCC and disposed of the call.

• Ask him to uninstall and reinstall the app.

• Ask Captain to log in through a non-rooted device.

• Ask Him to register with another number

Raghav is facing an issue, and he is getting an error as "Not allowed to use this APP", what should be the probing and resolution..?

• Probing: Please confirm with the captain whether he has registered in the partner manager app. Resolution: If the captain is registered in the Partner manager app, he cannot become a captain with the same number.

• Probing: Please confirm with the captain whether he has registered in the Customer app. Resolution: If the captain is registered in the Customer app, he cannot become a captain with the same number.