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Day 8 (New plan)

Authored by We Training

Professional Development

1st Grade

Used 66+ times

Day 8 (New plan)
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Individual cases SLA is 72 h 

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

    We Bonus points are not available for commercial lines.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

    Every 100 points equal 5 pounds in we bonus system  

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

    in case the service is suspended And the reason was Fraud Broadband Migration the agent can submit TT SLA 3D

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

   in conference call you can only wait customer for 2 minutes

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a high speed internet in which the download=upload

VPN

Leased Line

Eye Watch

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

free internet in the restaurants and cafes is called

VPN

WIFI

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