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John Lewis Department

Authored by John Team

Other

1st - 3rd Grade

Used 7+ times

John Lewis Department
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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If the cabinet handle is missing, which department is responsible for this type of concern?

Carriers and Bookings team

Customer Support Team

Furniture Aftercare team

Customer Delivery Resolution team

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

They handle multiple failed swatch deliveries or multiple deliveries of the incorrect goods

Customer Service Distribution team

Customer Delivery Resolution team

Distribution Service Desk

Carriers and Bookings team

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

This department handles concern when a customer needs to be manually billed, this can happen when a customer receives too much of a refund.

Returns and Refunds team

Return and Refund team

Payments and Refunds team

Payment and Refund team

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

This department handles third party delivery queries.

Customer Delivery Resolution team

Carriers and Bookings team

Omni Supplier Orders team

Delivery Hub

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

This department handles John Lewis Partner Fleet delivery queries.

Customer Delivery Resolution team

Carriers and Bookings team

Omni Supplier Orders team

Delivery Hub

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which department manages concerns related to Product failure for supplier direct items?

Customer Delivery Resolution team

Customer Support Team

Omni Supplier Orders team

Customer Services team

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which department manages concerns related to Product failure for supplier direct items?

Customer Delivery Resolution team

Customer Support Team

Omni Supplier Orders team

Customer Services team

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