TELEPHONE ETIQUETTE FOR OFFICE PRO

TELEPHONE ETIQUETTE FOR OFFICE PRO

1st Grade

12 Qs

quiz-placeholder

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TELEPHONE ETIQUETTE FOR OFFICE PRO

TELEPHONE ETIQUETTE FOR OFFICE PRO

Assessment

Quiz

Professional Development

1st Grade

Easy

Created by

Jamilatul (AS)

Used 7+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Should you answer the call quickly?

YES

NO

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You don not have to introduce your company or yourself when answering calls

YES

NO

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Hello, ABC company may I help you" is the example of how you answer incoming calls

YES

NO

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you are the caller, you should not telling the purpose of your call earlier.

YES

NO

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Speaking clearly is the best way to excel in a telephone conversation

YES

NO

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The caller expects a professional, corporate tone

YES

NO

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Language is not important, you can talk casually and don't have to worry about choice of word

YES

NO

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