TELEPHONE ETIQUETTE FOR OFFICE PRO

Should you answer the call quickly?

• YES

• NO

You don not have to introduce your company or yourself when answering calls

• YES

• NO

"Hello, ABC company may I help you" is the example of how you answer incoming calls

• YES

• NO

If you are the caller, you should not telling the purpose of your call earlier.

• YES

• NO

Speaking clearly is the best way to excel in a telephone conversation

• YES

• NO

The caller expects a professional, corporate tone

• YES

• NO

Language is not important, you can talk casually and don't have to worry about choice of word

• YES

• NO

When speaking to the caller, you can continue doing the other work

• YES

• NO

Asking the caller's details is NOT the act of screening calls

• YES

• NO

You need to screen calls to know the exact purpose of the call and to address the caller properly

• YES

• NO